Change-of-mind returns for online orders
For eligible products purchased online, you may cancel within 7 calendar days after receiving the goods. Contact us within that period using our Contact page and include your order number or other proof of purchase. We’ll confirm the return address and courier instructions. Please pack the goods securely and include the accessories and original packaging if available.
For a change-of-mind return, you pay only the direct cost of sending the goods back. We charge no restocking or administration fee. Where the statutory online cooling-off right applies, we refund the full amount paid for the cancelled purchase, including any original delivery charge attributable to it, within 30 calendar days of cancellation.
These terms also apply to eligible sale items and standard products that we source from a distributor after you order. The statutory change-of-mind right may exclude goods made to your specifications or clearly personalised. We’ll identify any applicable custom-product exception before you order. Your rights if the goods are defective, unsafe or incorrectly supplied still apply.
Faulty, damaged or incorrect goods
If your item arrives damaged, is different from what you ordered, or develops a fault, contact Multi-Tech Electronics. Photos can help us assess delivery damage. We’ll handle the claim directly and arrange return transport at our expense when the goods qualify.
Under the Consumer Protection Act, if goods fail to meet the statutory quality standards within 6 months after delivery, you may return them at our risk and expense and choose a repair, replacement or refund of the price paid for the goods. If a repair fails to resolve the problem, or another defect appears within 3 months after the repair, we’ll replace the goods or refund the price paid. Any applicable manufacturer warranty is additional to your statutory rights.
Refunds and exchanges
We aim for eligible product refunds to reach your original payment method within 14 calendar days after we receive the return, and we’ll meet any statutory deadline that falls earlier. For a change of mind, we handle the return as a refund. You can place a new order if you want a different item. Statutory replacement rights still apply.
If we cannot fulfil your online order because the item is unavailable, we’ll tell you promptly and refund the amount paid within 30 calendar days of notifying you.
Installation and on-site services
For installation, labour or call-out bookings, contact us with your quote or job reference. Your accepted quote sets out the booking and cancellation terms, subject to your legal rights. Where the statutory online cooling-off right applies to an installation booked electronically, you may cancel within 7 calendar days after concluding the agreement. An exception may apply if you consented to the service starting during that period and work has already begun.
If our installation work falls below the standard required by the Consumer Protection Act, you may require us to correct the problem or refund a reasonable portion of the price, taking account of the extent of the failure. If equipment we supplied is already installed, contact us so we can assess the fault and arrange safe inspection or removal if needed.
Your rights under South African consumer law apply alongside this policy.
